User Resources

Resources for Current and Prospective Users:

• Do you have a general question about our products? Wondering what printed forms are compatible with our software? Looking for technical specs? Check out our FAQs.
  
  
• Understanding a complex system such as the LifeCare Plus suite of products can be daunting, especially if you're trying to do it on your own. Learn more about our in-depth training services to see how we can help.
  
  

Resources for Current Users Only:

• Keep your LifeCare software up to date - check out our download area and make sure you have the most current versions of our software.
  
  
• Want to know how to do something in the system but can't figure out how? Looking for tips and tricks? Having a problem outside of regular business hours? Try our extensive knowledgebase!
  
  

Technical Support:

• If all else fails, LifeCare Software Solutions, Inc. offers access to live technical support* Monday through Friday from 8:30 AM (CT) through 6:00 PM (CT). Our knowledgeable representatives can be reached during these hours at 847-885-8155, x19, or through email at support@lifecare.net.
  
  
• Remote Support Connections
  In many common support situations we need to establish or remote control a session on one of your computers. PCAnywhere, either via tcp/ip or pstn modem, is our traditional mode of connection. When this is not available we also often work through RDP, VPN, GOTOMYPC, or other mechanisms, or through a VPN login. Your IT administrator should be able to maintain one of these mechanisms, perhaps disabled except as needed. As a backup we may offer our LSS_RemoteSupport connection.
  
  
• If you have an inquiry of a non-emergency nature, you may fill out our online technical support request form and our staff will respond within two business days.
  
  

*Note: These services are available free of charge for supported users only. If your organization is not currently on an LSS support contract, these services will be billable.